Observers are unable to join live recordings.

Incident Report for Lookback

Resolved

Service seems to be operational now. More investigation will be done to determine root cause and monitoring will be added to ensure any system failures will be caught sooner.

Posted Jan 27, 2017 - 15:03 PST

Monitoring

We've restarted the service that went down which powers the "observers" feature. It should be functional now and we're monitoring it to ensure it stays up.

Posted Jan 27, 2017 - 14:32 PST

Investigating

Live observers are getting stuck on "Waiting for participant to accept..." when attempting to join an ongoing live recording.

Posted Jan 27, 2017 - 13:24 PST