Users are unable to start sessions

Incident Report for Lookback

Resolved

We have resolved this incident.

Posted Oct 17, 2019 - 13:03 PDT

Monitoring

We have identified the root cause of the issue and are continuing to monitor the situation.

Posted Oct 17, 2019 - 12:39 PDT

Update

Functionality should now be restored for customers. We are continuing to investigate the root cause of this issue.

Posted Oct 17, 2019 - 12:29 PDT

Investigating

We are investigating reports of users being unable to start live, in-person, and self test sessions.

Posted Oct 17, 2019 - 12:14 PDT

This incident affected: Participate landing page.