Some users are unable to play recordings
Incident Report for Lookback
Resolved
We have addressed this issue and believe mitigation steps are in place, we will continue to monitor.
Posted Aug 13, 2019 - 14:35 PDT
Monitoring
We're continuing to monitor the situation and have not encountered further issues.
Posted Aug 13, 2019 - 14:02 PDT
Identified
We have identified the cause of playback issues and have addressed it for a majority of customers, we will continue to monitor the situation.
Posted Aug 13, 2019 - 12:23 PDT
Update
This should be resolved for many users however we're continuing to investigate the root cause of this issue.
Posted Aug 13, 2019 - 12:07 PDT
Investigating
We are currently investigating some user's inability to play back recordings.
Posted Aug 13, 2019 - 11:28 PDT
This incident affected: Lookback.io.