Some users are unable to play recordings

Incident Report for Lookback

Resolved

We have addressed this issue and believe mitigation steps are in place, we will continue to monitor.

Posted Aug 13, 2019 - 14:35 PDT

Monitoring

We're continuing to monitor the situation and have not encountered further issues.

Posted Aug 13, 2019 - 14:02 PDT

Identified

We have identified the cause of playback issues and have addressed it for a majority of customers, we will continue to monitor the situation.

Posted Aug 13, 2019 - 12:23 PDT

Update

This should be resolved for many users however we're continuing to investigate the root cause of this issue.

Posted Aug 13, 2019 - 12:07 PDT

Investigating

We are currently investigating some user's inability to play back recordings.

Posted Aug 13, 2019 - 11:28 PDT

This incident affected: Dashboard.