Users cannot log in to lookback.io

Incident Report for Lookback

Resolved

This incident has been resolved.

Posted Sep 06, 2021 - 21:14 PDT

Update

Rollback of previous deploy has fixed the issue. Still investigating root cause.

Posted Sep 06, 2021 - 21:13 PDT

Investigating

Users are reporting an error "Something is wrong" when attempting to access the login page https://auth.lookback.io/login.

Posted Sep 06, 2021 - 21:04 PDT

This incident affected: Dashboard, Player, Participate landing page, Settings & Billing, Outgoing emails and Participate apps (Participate for Desktop, Participate for iOS, Participate for Android, Interview).