Users may be unable to download recordings

Incident Report for Lookback

Resolved

We have confirmed that download functionality is now fully operational for all users again.

Posted 28 days ago. Jul 23, 2019 - 13:22 PDT

Monitoring

We have addressed issues related to some recordings being unavailable for download and have confirmed that downloads are processing correctly again.

Posted 28 days ago. Jul 23, 2019 - 13:01 PDT

Identified

We have identified why some recordings cannot be downloaded and are working to address it now.

Posted 28 days ago. Jul 23, 2019 - 12:29 PDT

Investigating

Some users have notified us that they are unable to download recordings. We have confirmed this and are investigating now.

Posted 28 days ago. Jul 23, 2019 - 12:01 PDT

This incident affected: Processing.