Users may be unable to download recordings

Incident Report for Lookback

Resolved

We have confirmed that download functionality is now fully operational for all users again.

Posted Jul 23, 2019 - 13:22 PDT

Monitoring

We have addressed issues related to some recordings being unavailable for download and have confirmed that downloads are processing correctly again.

Posted Jul 23, 2019 - 13:01 PDT

Identified

We have identified why some recordings cannot be downloaded and are working to address it now.

Posted Jul 23, 2019 - 12:29 PDT

Investigating

Some users have notified us that they are unable to download recordings. We have confirmed this and are investigating now.

Posted Jul 23, 2019 - 12:01 PDT

This incident affected: Processing.