Users may be unable to download recordings
Incident Report for Lookback
Resolved
We have confirmed that download functionality is now fully operational for all users again.
Posted Jul 23, 2019 - 13:22 PDT
Monitoring
We have addressed issues related to some recordings being unavailable for download and have confirmed that downloads are processing correctly again.
Posted Jul 23, 2019 - 13:01 PDT
Identified
We have identified why some recordings cannot be downloaded and are working to address it now.
Posted Jul 23, 2019 - 12:29 PDT
Investigating
Some users have notified us that they are unable to download recordings. We have confirmed this and are investigating now.
Posted Jul 23, 2019 - 12:01 PDT
This incident affected: Processing.