Users are unable to access player, dashboard, or settings

Incident Report for Lookback

Resolved

This incident has been resolved.

Posted May 31, 2021 - 23:07 PDT

Update

We are continuing to investigate this issue.

Posted May 31, 2021 - 21:43 PDT

Investigating

The backend service that powers multiple services in the Lookback platform is not responding. We are currently investigating and attempting to roll back to a working state.

Posted May 31, 2021 - 17:00 PDT

This incident affected: Dashboard, Player, Participate landing page, Settings & Billing and Participate apps (Participate for Desktop, Participate for iOS, Participate for Android, Interview).