Some users are unable to play recordings

Incident Report for Lookback

Resolved

We have identified the issue and a fix has been deployed to address all issues.

Posted Jan 06, 2020 - 09:02 PST

Update

We are continuing to investigate this issue.

Posted Jan 06, 2020 - 08:46 PST

Investigating

Some users are unable to play recordings, are having issues starting sessions, and are seeing errors in the player, we are investigating now.

Posted Jan 06, 2020 - 08:36 PST

This incident affected: Dashboard and Player.