Slowdown in main backend – affecting dashboard, player, and participant's sessions
Incident Report for Lookback
Resolved
We had a near outage in one of our main backends, which affected queries from

- the dashboard
- the player
- and participant clients (iOS, Android, Chrome)

It was a "near" outage, since the service didn't go down, but had a major slowdown in responding to queries. Queries would be queued up and cause a snowball effect.

We rolled back to an earlier version, and are now investigating the root cause.
Posted Apr 15, 2021 - 08:00 PDT
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