Some customers are unable to access the dashboard, player, and cannot carry out sessions

Incident Report for Lookback

Resolved

We are not seeing any further errors at this time.

Posted May 11, 2020 - 10:12 PDT

We are now seeing very few errors for customers and are continuing to monitor the situation.

Posted May 11, 2020 - 10:05 PDT

We are currently investigating the inability for some customers to access the dashboard and run sessions due to an outage at a dependent service.

Posted May 11, 2020 - 09:46 PDT

This incident affected: Dashboard, Player, and Participate landing page.